Customer Care Consultant

THE OPPORTUNITY

In this department, you will be empowered to provide personalized and outstanding customer service within our Customer Care Contact Center. Associates joining the Contact Center team will start serving customers on inbound phones. Along with that, you will be developing a career at a company that invests in its people.

Working with a team of premier customer care professionals, you will help your customers with the support they need. The communication tools you will have at your fingers will include channels such as inbound calls, outbound calls, and messaging.
* Making the ordinary extraordinary for our customers, corporate partners, communities, teammates, and investors.
* Develop your skills by learning the role of a Contact Center associate, while given the opportunity to advance your career through Ally’s various development programs.

Class Details:
* Start date: Monday, October 27th
* Compensation: $23/hr. + Monthly Incentives
* Mandatory (4) week training program (In-office)
* Work Schedule after training is completed (3 days in-office & 2 days remote):
* Shifts can range with a start time of 8am to an end time of 8pm EST (Monday - Sunday)

THE WORK ITSELF

* Deliver a world-class experience for Ally's customers during every interaction.
* Provide personalized customer service of the highest level by establishing rapport and presenting a positive, friendly demeanor.

THE SKILLS YOU BRING

We're all about teaching - We care about your career. Your engagement will lead to improved and increased skills that are transferrable within Ally. That said, there are a few skills that will help you get off to a quicker start:

Required: Prior experience in customer service, contact center, financial services or similar industry.

Preferred: 1+ years’ experience in contact center, financial services or similar industry.

Preferred: Experience in consumer banking, preferably servicing checking, debit card, savings, CD, IRA, and Trust accounts.

High School diploma or equivalent experience required (associate or bachelor’s degree in business-related field preferred).

A dedication to delivering outstanding customer service and a frictionless experience for our customers.

Supporting our customer through their end-to-end journey, by striving to achieve overall customer happiness through first call resolution.

You are committed to teamwork, resolving issues efficiently, and developing long-term relationships with our coworkers and business partners.

You bring a strong work ethic and sense of urgency to complete objectives.

You are adaptable to departmental and organizational changes and maintain a positive and encouraging attitude to our customers and culture.

You are diligent in listening to our customer’s needs and providing valuable feedback that will assist in process and product improvement.

For hybrid work schedule:
* Joining the team, you will work a hybrid schedule of three (3) days in office and two (2) days from home. These days in office are driven by your site leadership. Days in office are consistent but could vary based on leadership discretion.

Mandatory Training:

Please see full job posting attached for training