BCLTRG Intake and Triage Coordinator (grant-funded)

If you excel at organizing information, connecting people to resources, and keeping multiple moving parts on track, the Intake and Triage Coordinator role with United Way of Asheville and Buncombe County (UWABC) and the Buncombe County Long-Term Recovery Group (BCLTRG) is where you want to be.   The Intake and Triage Coordinator for the BCLTRG plays a critical role for disaster recovery referrals, ensuring individuals and families impacted by Hurricane Helene are quickly matched with the right services and support.

The BCLTRG is a collaborative network of nonprofits, faith-based organizations, government agencies, and community partners working together to support equitable, coordinated disaster recovery following Hurricane Helene. Operating through a committee-led structure, the BCLTRG aligns resources, shares information, and streamlines services to ensure that individuals and families across Buncombe County, particularly those most impacted, can access the support they need to rebuild and recover. This position is a grant-funded position through December 2026 with the hope to extend past this date based on available funding. The goal for the BCLTRG is for it to become an independent non-profit organization. This position would, in the future, transition to direct employment with the BCLTRG.

As the Intake and Triage Coordinator, you serve as the first point of contact for individuals and families impacted by disasters seeking assistance. This role is responsible for gathering essential client information, conducting preliminary needs assessments, verifying eligibility, and assigning cases to Disaster Case Management Agencies based on needs and organizational capacity. The Coordinator ensures timely, compassionate, and efficient service delivery, contributing to the organization’s goal of helping survivors recover and rebuild their lives. In cases where there is no available match with a partner agency, the Coordinator may also provide short-term or limited disaster case management directly to ensure continuity of support.

KEY RESPONSIBILITIES 

Client Engagement & Triage

• Receive incoming referrals from the case management platform.
• Regular engagement at partner agencies to support in-person walk-in clients.
• Enter accurate and complete information into the case management platform.
• Screen for eligibility based on program criteria.
• Review, prioritize, and assign cases to partner agencies based on demographics, location, and nature of needs.
• Ensure culturally competent and trauma-informed interactions with all clients.
• Help identify and address access barriers for individuals who may be underrepresented or face systemic challenges in receiving assistance.
• Ensure automated communication systems are functioning properly to notify clients of referral status, next steps, or ineligibility, and intervene when clarification or follow-up is needed.
• Provide temporary disaster case management in situations where immediate support is needed and a partner agency is not available, including needs assessments, recovery planning, and connection to financial assistance and community resources.

Cross-Agency Coordination

• Maintain strong communication with Disaster Case Management Lead, committee chairs, and partner agencies.
• Collaborate with the Case Management Lead to support onboarding and consistent triage practices across partner agencies.
• Monitor agency capacity to ensure referrals align with available resources, and proactively adjust triage assignments in coordination with partner organizations.
• Provide occasional backup or cross-coverage support to the Disaster Case Management Lead as needed, especially during high-volume intake periods.
• Help facilitate regular case assignment reviews to ensure balance across agencies and surface systemic gaps in capacity or services.
• Flag situations where no agency is available for assignment and initiate direct case management to bridge the gap, notifying the Disaster Case Management Lead and supporting timely follow-up.

To learn more and apply, please visit our website.