Community Resiliency Volunteer Manager

Organization Website: https://www.unitedwayabc.org/employment-opportunities

If you love balancing people and process, building genuine relationships with community partners and volunteers while also maintaining the data systems that keep volunteer engagement running smoothly, then United Way of Asheville and Buncombe County (UWABC) is where you want to be. The Community Resiliency Volunteer Manager is part of the Community Engagement team, works closely with community organizations, volunteers, and UWABC teammates, and holds true to UWABC's long-term strategic vision.

This position is responsible for leading community resilience volunteer engagement in support of UWABC’s community resiliency goals, Buncombe County’s Long-Term Recovery Group (LTRG), and building, launching, and managing a multi-county volunteer recruitment platform.  This includes all processes, communication, partner outreach and support, training, and platform management practices.  

MINIMUM REQUIREMENTS

• Bachelor’s degree in social services, nonprofit management, communications, or related fields, and 3 years of experience in volunteer coordination, partner outreach to include data management, or equivalent education and experience with at least 2 years focused on volunteer coordination.
• 1 or more years of experience supervising volunteers.
• Strong communication skills in English (written and verbal); ability to manage sensitive situations with tact, professionalism, and diplomacy.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Commitment to the mission and guiding principles of UWABC and the ability to model those principles.

TECHNICAL SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Proficient with Google Suite, Microsoft Office, and Zoom; ability to learn and use a variety of platforms (e.g., Airtable, Asana, Get Connected, or similar volunteer management systems).
• Previous data management experience and ability to train others on technology platforms.
• Ability to manage multiple priorities, maneuver complex work environments, engage in planning and problem-solving, act without being prompted, and execute details promptly with minimal supervision.
• Previous public speaking experience.
• Ability to build and maintain relationships with diverse staff, volunteers, community members, governments, community partners, and corporate partners.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to work independently and in teams; effective problem-solver with strong initiative.
• Holds self accountable for achieving results and contributes to team success.
• Valid driver’s license with a driving record that meets insurance requirements and access to reliable transportation.

NICE TO HAVE

• Bilingual – English/Spanish.
• Proficiency in the Get Connected volunteer management platform or similar.
• Prior experience with project management software.
• Prior experience working with AmeriCorps members or similar groups.
• General knowledge of health and human services in Western North Carolina.
• Experience supporting disaster recovery, LTRGs, or emergency response organizations.

WORK ENVIRONMENT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.

While performing the duties of this position, the employee is regularly required to:

• Sit, stand, walk, reach with hands and arms, talk, and hear; use finger and hand motion.
• Must regularly lift and/or move objects up to 30 pounds.
• Moderate level of stress caused by tight deadlines; moderate eyestrain from extended computer use.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
• Frequent work in the community at volunteer projects; occasional work outside of normal business hours.
• Drive a vehicle within the region; moderate office noise level.

This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings. New employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days; the schedule may be modified thereafter based on a conversation with the supervisor.

Reports To: Director of Volunteer Engagement

Supervises: Volunteers, AmeriCorps members during active disaster response and recovery efforts.

Hours: 40/week

Hiring Range and Benefits: $55,540 to $62, 480 plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), 100% premium coverage for employees and contributions to dependent health, dental, and vision insurance benefits, employer-covered life and disability insurance, employee assistance program, self-care fund, and coaching and support.

United Way of Asheville and Buncombe County is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.