Membership Renewal Specialist

Membership Renewal Specialist

Join RSI Vacations, a leader in travel fulfillment and customer service for over 20 years, and become part of a highly motivated, dynamic team. With a history of providing Concierge-level travel services to our 300,000+ private member base, we are looking for new talent to join our growing Asheville office just minutes from downtown! We offer full-time opportunities in a fast-paced, professional work environment where your love for travel and customer satisfaction can shine!

Job Description

Our Membership Associates are responsible for reaching out to our members and assisting with Concierge-level service and answering questions about programs. We also focus on keeping the accounts active and accepting annual fees. Calls are both inbound and outbound. We strive to provide the best customer service possible to our members while keeping their accounts active and updated. The company expects each agent to meet a minimum requirement each week for commission plus bonus.

If you like working with people and thrive in both a fun and goal-driven environment, this could be the job for you!

Required Responsibilities:

Strong communication and customer service skills

Basic computer skills

Internet research skills

Multi-task and organizational skills

Ability to follow directions and work independently

Dependability

Positive attitude

Previous commission sales experience is a plus

Previous phone sales experience is a plus

Our Full-Time employees receive the following benefits:

Medical, Dental and Vision Insurance after 60 days
401 K
Aflac
Health Savings Account
Employee discount programs
PTO (Sick time)
Vacation time
Paid Holidays
Set Schedules
Opportunities for Weekly Uncapped Bonuses/Commissions

Hours

(NOT REMOTE)

Monday-Friday 10:30-6pm with rotating Saturdays 10am-2pm